Terms & Conditions

On-The-Go PC Builders Privacy Policy

Effective Date: January 1st, 2024

On-The-Go PC Builders is committed to safeguarding your privacy and the security of your personal information. This Privacy Policy details how we collect, use, disclose, and protect information when you use our website or services, including our data recovery services. By using our services, you agree to this Privacy Policy.

1. Information We Collect

We collect various types of information when you interact with On-The-Go PC Builders, including:

  • Personal Information: Such as your name, email, phone number, billing and shipping addresses, collected when you place an order, subscribe to our communications or contact us for support.

  • Payment Information: When you make a purchase, we collect payment information, such as credit card details, which is processed securely through our payment processor and not stored on our servers.

  • Usage Data: Information on how you use our website, including IP address, browser type, operating system, pages visited, and time spent on our site. This data helps us improve our services and user experience.

  • Data Recovery Services: If you engage us for data recovery, any recovered files or data are treated with strict confidentiality and stored only temporarily as part of our recovery process.

2. How We Use Your Information

On-The-Go PC Builders may use the information we collect for various purposes, including:

  • Processing and fulfilling your orders.

  • Communicating with you regarding orders, inquiries, or support requests.

  • Sending promotional materials, newsletters, and marketing communications (opt-out is available anytime).

  • Analyzing trends to improve our website and services.

  • Ensuring legal and regulatory compliance.

3. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information in these instances:

  • Service Providers: We work with third-party providers who assist in operating our website, processing payments, shipping products, and providing support. These parties are required to maintain the confidentiality of your information.

  • Data Recovery Services: Any data processed or temporarily stored for recovery services is secured and not shared with any third parties, and is deleted promptly following service completion.

  • Legal Compliance: We may disclose information as required by law or in response to lawful requests by authorities, such as court orders or government agencies.

4. Data Security

We use industry-standard security measures to protect your information. However, no Internet transmission or electronic storage method is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Your Rights

You have the right to:

  • Access personal information we hold about you.

  • Request corrections to any inaccurate or incomplete information.

  • Request deletion of personal information, subject to exceptions (e.g., to comply with legal requirements).

  • Opt-out of receiving marketing communications by following unsubscribe instructions in our emails.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance user experience and analyze site traffic. You may manage cookies through your browser settings, though disabling cookies may impact certain site features.

7. Data Recovery and Confidentiality

For data recovery services, we handle your data with strict confidentiality. Recovered data is temporarily stored only as part of our service and deleted upon completion. We advise customers to backup recovered data as we do not retain copies.

8. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of third-party websites and encourage you to review their privacy policies.

9. Children’s Privacy

Our services are not intended for individuals under 13 years of age, and we do not knowingly collect personal information from children. If we discover such data has been inadvertently collected, we will promptly delete it.

10. Updates to This Privacy Policy

We may periodically update this Privacy Policy. Changes will be posted on this page with an updated effective date. We encourage you to review this policy occasionally.

11. Contact Information

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at onthegopcbuilders@gmail.com or 902-292-9630.

Return Policy for On-The-Go PC Builders

At On-The-Go PC Builders, we are dedicated to delivering exceptional products and service. To help you make informed decisions, please review our return policy below.

1. Custom-Built Computers

All custom-built computer sales are final. Due to the personalized nature of these systems, returns and exchanges are not accepted. We encourage you to confirm all specifications and requirements before placing your order to ensure the final product meets your needs.

2. Pre-Built Computers

Pre-built computers are final sale and are not eligible for returns or exchanges. Please carefully review the specifications and features of your chosen system prior to purchase to ensure it suits your requirements.

3. Non-Returnable Items

The following items are also not eligible for returns or exchanges:

  • Custom-built / Pre-Built / Pre-Designed computers

  • Opened or activated software

  • Any items modified or damaged after purchase

4. Contact Information

If you have any questions or concerns regarding your purchase, please reach out to us:

Our team is happy to assist you with any inquiries.

5. Policy Updates

On-The-Go PC Builders reserves the right to update this return policy at any time. Any changes will be posted on our website.

On-The-Go PC Builders Warranty Disclosure

At On-The-Go PC Builders, we stand behind the quality of our work and strive to provide the best service experience for our customers. Please review our warranty terms below to understand the full scope of our coverage for workmanship, labor, and manufacturer-related claims.

1. Workmanship Coverage (30 Days)

  • All PC builds and services performed by On-The-Go PC Builders include a 30-day workmanship warranty, effective from the date of service or product delivery. This warranty covers any issues that may arise directly from the assembly, setup, configuration, service or work performed by our team.

  • If a workmanship issue is identified within this period, we will repair or adjust the build/service at no additional labour cost.

  • This workmanship coverage applies to labour-related adjustments or corrections and does extend to components or parts outside of the initial 30-day period.

2. Labour Warranty (12 Months)

  • All PC builds and pre-built computers provided by On-The-Go PC Builders come with a 12-month labor warranty, beginning on the date of delivery or purchase.

  • The 12-month labor warranty covers any issues arising from the initial build/service or setup that require repair. Labour coverage applies only to drop-off repairs.

  • Travel Charges: Pickup and delivery services are available within the 12-month labor warranty period; however, travel charges will apply for all pickup and delivery services.

  • Exclusions: This warranty does not cover, physical damage, software issues, shipping fees, and charges related to the delivery of parts or components will be the responsibility of the customer.

3. Manufacturer’s Warranty & RMA Process

  • Beyond the initial 30-day workmanship warranty, On-The-Go PC Builders will follow all RMA (Return Merchandise Authorization) coverage guidelines as defined by the manufacturer for individual components. This includes facilitating the return or replacement of parts based on the manufacturer’s terms.

  • On-The-Go PC Builders is not liable for any fees, shipping, or handling charges associated with the manufacturer’s RMA process.

  • Manufacturer-specific warranty terms and conditions vary; please consult the documentation provided with each component for exact coverage details.

4. Additional Notes

  • Warranty service for all drop-off repairs is available during business hours at On-The-Go PC Builders’ service location.

  • On-The-Go PC Builders reserves the right to assess the validity of all warranty claims and confirm that the issue is covered under this warranty before any repair or replacement is authorized.

    On-The-Go PC Builders Terms and Conditions

    Effective Date: Jan 10th 2024

    Thank you for choosing On-The-Go PC Builders. By using our services, you agree to the terms below. Please review them carefully.

    1. Agreement to Terms
    By placing an order or engaging with our services, you acknowledge and accept these Terms and Conditions, which may be modified periodically. If you do not agree to these terms, please refrain from using our services.

    2. Services We Provide
    On-The-Go PC Builders offers custom and pre-built computer systems, repair, and diagnostic services. Detailed descriptions of our offerings are available on our website.

    3. Orders and Payments

    • Orders can be placed through our website or by contacting our customer service team.

    • Full payment is required to process orders. We accept major credit cards and other electronic payment methods.

    • Prices may change without prior notice; any changes will be confirmed with you before order finalization.

    4. Custom-Built Computers

    • Custom-built computers are crafted to individual specifications and are non-refundable. All sales of custom systems are final. An 80% non-refundable deposit is required before the order can be started.

    • Customers are responsible for verifying the accuracy of specifications before submitting an order.

    5. Pre-Built / Pre-Designed Computers

    • Pre-built / Pre-Designed / Custom Built systems are final sale and do not qualify for returns.

    • All systems are built to order, delivery times can vary from 1.5-2 weeks*  

    • For more information, please refer to our Return Policy.

    6. Shipping and Delivery

    • Orders are typically shipped within 2-3 business days of payment receipt.

    • Shipping fees are calculated at checkout, with customers responsible for any additional customs duties or taxes.

    • Responsibility for loss or damage transfers to the customer upon delivery.

    7. Warranty and Support

    • All pre-built / Pre-Designed systems come with a 12-month labour warranty. Please refer to our warranty coverages page for detailed information. 

    • For warranty claims, please reach out to our customer service team.

    • Technical support is available for our products; more details can be found on our website.

    8. Limitation of Liability
    On-The-Go PC Builders is not responsible for indirect, incidental, or consequential damages related to the use of our products or services. Our total liability is limited to the product’s purchase price.

    9. Intellectual Property
    All website content, including text, graphics, logos, and software, is owned by On-The-Go PC Builders and protected under copyright and intellectual property laws. Unauthorized use is prohibited.

    10. Privacy Policy
    Your privacy is important to us. Please see our Privacy Policy to understand how we collect, use, and protect your information.

    11. Governing Law
    These Terms and Conditions are governed by the laws of Nova Scotia, and any disputes will be resolved in the courts of Nova Scotia.

    12. Policy Changes
    On-The-Go PC Builders may update these Terms and Conditions at any time. Updated terms will be posted on our website with a new effective date.

    13. Contact Us
    For questions about these Terms and Conditions, please contact us at onthegopcbuilders@gmail.com or 902-292-9630.